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Merchant Customer Service & Help Desk
We support our merchants Monday - Friday, 9:00 am - 6:00 pm EST by calling (800) 639-6644.
PROSPECTIVE MERCHANTS:
Please contact us at 800.639.6644 or email us so we can provide you with answers to your questions about E-Commerce Exchange and how we can serve you.
EXISTING MERCHANTS:
E-Commerce Exchange strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting as well as easy access to information and to our staff. The following information is provided to you in an effort to answer some of the most frequently asked questions regarding maintaining your E-Commerce Exchange merchant account.
To make changes to your existing account, please choose from the necessary forms:
Change / Request Forms
For more information, please click on one of the guidelines below:
PayMeNow Documentation
The documents below are provided to assist you in incorporating the PayMeNow products into your business. Most are available in .pdf format, which requires Adobe Acrobat Reader to view. Click below to download a copy of the Acrobat Reader.
For questions regarding your existing PayMeNow account, contact us at:
iPayment Merchant Account
To view your iPayment Merchant online reports, click here.
Voice Authorization Contacts
- MasterCard & Visa (800) 228-1122
- American Express (800) 528-2121
- Discover (800) 347-2000
- Diners Club (800) 525-7376
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